Chanel Fragrance & Beauty Sales Consultant

Chanel is an independent global Maison synonymous with haute couture, iconic fragrances and luxury beauty. Renowned for exacting standards of craftsmanship and timeless design, Chanel operates an international network of boutiques and concessions, offering structured retail training and a highly curated client experience.

1. Deliver discreet, personalised consultations and product demonstrations across fragrance and cosmetics to cultivate long-term client relationships and loyalty.
2. Achieve and exceed individual and store sales targets through consultative selling, tailored recommendations and proactive clienteling.
3. Manage client records, appointments and follow-ups using the store’s CRM tools to maximise retention and lifetime value.
4. Execute visual merchandising and presentation standards to maintain brand aesthetics within the John Lewis concession.
5. Process transactions accurately at the point of sale, handle samples and testers in accordance with hygiene protocols, and manage stock replenishment.
6. Participate in product training, brand initiatives and in-store events to deepen product knowledge and support promotional activity.
7. Uphold Chanel’s service standards, loss-prevention procedures and departmental policies at all times.

1. Previous experience in luxury beauty, fragrance or cosmetics retail preferred.
2. Proven track record of delivering high-calibre client service and meeting sales objectives.
3. Excellent interpersonal and communication skills with a polished, professional appearance.
4. Flexible availability including weekends, bank holidays and peak trading periods.
5. Right to work in the UK and ability to work within John Lewis’ concession framework.

1. Fragrance consultation
2. Makeup application and colour matching
3. Clienteling and CRM management
4. Visual merchandising for luxury beauty
5. Point-of-sale (POS) operation and transactional accuracy
6. Stock control and basic inventory processes
7. Event support and product launch facilitation
8. Cross-selling and upselling techniques

Typically 1–3 years’ experience in retail sales within beauty, fragrance or a luxury environment; demonstrable success in client acquisition and repeat business is preferred.

Secondary education (GCSEs or equivalent); professional qualifications in beauty, cosmetics or makeup artistry are advantageous but not required.

Chanel fosters a culture of refinement, discretion and continuous learning, where polished client service and product expertise are paramount. Staff are expected to embody the Maison’s standards of elegance and professionalism while collaborating within a high-performing retail environment.