Chanel Fragrance & Beauty Sales Consultant

Chanel is an iconic luxury house renowned for haute couture, ready-to-wear, accessories and prestige beauty. Globally recognised for craftsmanship, timeless design and aspirational branding, the company maintains a rigorous retail and training ethos across its owned boutiques and partner concessions, providing employees with exposure to high standards of client service and product expertise in the luxury goods sector.

1. Deliver exemplary, personalised client service on the Chanel beauty counter within the Boots concession, building lasting client relationships through consultative sales and follow-up.
2. Present and demonstrate Chanel fragrance and cosmetics with authoritative product knowledge, tailoring recommendations to individual client needs and preferences.
3. Achieve and exceed sales targets and KPI metrics through proactive clienteling, cross-selling and upselling of complementary products and services.
4. Maintain immaculate brand presentation: merchandising, visual standards, counter housekeeping and stock replenishment to Chanel specifications.
5. Operate point-of-sale systems accurately, manage transactions and process returns in accordance with retailer and Chanel procedures.
6. Support stock control activities including receiving deliveries, cycle counts and accurate record-keeping to minimise shrinkage.
7. Participate in training, product launches and promotional activities to ensure up-to-date knowledge of ranges, launches and brand campaigns.
8. Adhere to health, safety and regulatory requirements for cosmetic sampling, hygiene and product handling while safeguarding the Chanel brand experience.

1. Previous experience in beauty retail, department store counter or concession sales—preferably within prestige or luxury cosmetics.
2. Demonstrable expertise in fragrances and colour cosmetics with the ability to translate product benefits into consultative recommendations.
3. Excellent interpersonal and communication skills with a client‑centric demeanour and proven ability to build repeat business.
4. Flexible availability including weekends and peak retail hours to support store trading patterns.
5. Right to work in the UK and basic numeracy for transactional responsibilities.

1. Clienteling
2. Luxury retail sales
3. Fragrance and cosmetics consultation
4. Visual merchandising
5. Point-of-sale (POS) operation
6. Stock management and inventory control
7. Upselling and cross-selling
8. Retail loss prevention awareness

Minimum of one year’s experience in beauty retail or at a cosmetics counter is preferred; prior experience within a prestige or luxury cosmetics environment is advantageous.

Secondary education (GCSEs or equivalent). Formal qualifications or vocational training in beauty therapy or cosmetics are beneficial but not required.

Chanel cultivates a culture of exacting brand standards, discretion and refinement, where product expertise and personalised client service are paramount. The retail environment balances a heritage-led aesthetic with contemporary commercial rigor and ongoing professional development for sales teams.