Chanel Fashion Advisor

Victoria • Australia

Wednesday, April 30, 2025

Chanel, a prestigious leader in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs across Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand continues to uphold its legacy of excellence and sophistication. With a global workforce exceeding 32,000, Chanel is committed to fostering an environment that encourages personal growth, collaboration, and inclusivity, recognizing diversity as a cornerstone of its success.

1. Provide exceptional customer service and after-sales support to clients, contributing to the boutique's sales targets and budgets.
2. Maintain a high level of product and fashion industry knowledge to offer personalized advice and consultation to clients.
3. Develop and manage a personal client portfolio, fostering long-term relationships and identifying new client opportunities.
4. Collaborate with Boutique Leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.
5. Support teamwork within the boutique and across other Chanel boutiques.
6. Demonstrate in-depth knowledge of merchandise, follow standard operational procedures, and ensure compliance with company guidelines to prevent losses or damages.

1. Retail or customer service experience, preferably in the fashion or luxury industry.

1. Strong interpersonal skills with a service-oriented attitude and a warm, friendly demeanor.
2. Excellent communication skills, both verbal and written.
3. Keen eye for detail and a passion for delivering exceptional service.
4. Proven teamwork abilities with a collaborative approach.
5. Adaptability and flexibility in a fast-paced, dynamic environment.
6. Commitment to continuous learning and development.
7. Demonstrated selling skills and a track record of achieving sales targets.
8. Basic knowledge and proficiency in using systems, devices (iPad, iPhone) and computer applications.
9. Client-centric mindset dedicated to building and nurturing long-lasting relationships.

Previous experience in retail or customer service, ideally within the fashion or luxury sectors, is required.

Chanel offers competitive rewards, wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters a unique working environment where individuals are encouraged to understand the brand and business deeply, allowing for personal motivation and growth. The company values diversity and inclusivity, promoting collaboration and respect among its workforce.