Chanel Fashion Advisor

New South Wales • Australia

Wednesday, September 3, 2025

Chanel, a distinguished leader in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless creations across a spectrum of products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by the iconic Gabrielle Chanel in 1910, the House of Chanel remains committed to excellence and innovation. As part of a global workforce exceeding 32,000 individuals, Chanel offers a unique environment that fosters personal growth, collaboration, and inclusivity, ensuring that every employee can thrive and contribute to the brand's legacy.

1. Provide exceptional customer service and after-sales support, contributing to the boutique's sales targets and budgets.
2. Maintain a high level of product and fashion industry knowledge to offer personalized advice and consultation.
3. Develop and manage a personal client portfolio, fostering long-term relationships and identifying new client opportunities.
4. Collaborate with Boutique Leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.
5. Support teamwork within the boutique and across other Chanel boutiques.
6. Demonstrate in-depth knowledge of merchandise, follow standard operational procedures, and ensure compliance with company guidelines to prevent losses or damages.

1. Retail or customer service experience, preferably in the fashion or luxury industry.

1. Strong interpersonal skills with a service-oriented attitude and a warm, friendly demeanor.
2. Excellent communication skills, both verbal and written.
3. A keen eye for detail and a passion for delivering exceptional service.
4. Proven teamwork abilities with a collaborative approach.
5. Adaptability and flexibility to thrive in a fast-paced, dynamic environment.
6. Commitment to continuous learning and development.
7. Demonstrated selling skills and a track record of achieving sales targets.
8. Basic knowledge and proficiency in using systems, devices (iPad, iPhone), and computer applications.
9. Client-centric mindset dedicated to building and nurturing long-lasting relationships.

Previous experience in retail or customer service, with a preference for experience in the fashion or luxury industry.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel is committed to fostering a collaborative and respectful workplace culture, grounded in the belief that diversity is essential to the success of the organization and its people. Employees are encouraged to develop their personal motivations and are given time to understand the brand and business, ensuring they feel inspired and included.