Chanel Fashion Advisor

Brisbane • Australia

Wednesday, April 30, 2025

Chanel, a prestigious leader in the luxury fashion industry, is renowned for its exquisite craftsmanship and high-end creations, spanning Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is part of a global conglomerate that employs over 32,000 individuals worldwide. Chanel is committed to fostering an environment where employees can excel, leveraging their strengths and seizing new opportunities. The company is dedicated to nurturing a collaborative and inclusive culture, recognizing diversity as a cornerstone of its success.

1. Provide exceptional customer service and after-sales service to clients, contributing to the boutique's sales targets and budgets.
2. Maintain a high level of product and fashion industry knowledge to provide personalized advice and consultation to clients.
3. Develop and manage a personal client portfolio, fostering long-term relationships and identifying new client opportunities.
4. Collaborate with Boutique Leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.
5. Support teamwork within the boutique and across other Chanel boutiques.
6. Demonstrate in-depth knowledge of merchandise, follow standard operational procedures, and ensure compliance with company guidelines to prevent losses or damages.

1. Retail or customer service experience, preferably in the fashion or luxury industry.
2. Strong interpersonal skills, with a service-oriented attitude and a warm, friendly demeanor.

1. Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and team members.
2. A keen eye for detail and a passion for delivering exceptional service.
3. Proven teamwork abilities, with a collaborative approach to achieving shared goals and objectives.
4. Adaptability and flexibility to thrive in a fast-paced, dynamic environment.
5. A commitment to continuous learning and development.
6. Demonstrated selling skills and a track record of achieving sales targets or goals.
7. Basic knowledge and proficiency in using systems, devices (iPad, iPhone) and computer applications.
8. A client-centric mindset, dedicated to building and nurturing long-lasting relationships with clients.

Previous experience in retail or customer service, ideally within the fashion or luxury sector, is required.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters a unique working environment that emphasizes understanding the brand and business while encouraging personal growth and inspiration. The company values collaboration, respect, and diversity, which are seen as essential to its success.