Chanel Deputy Head of Boutique

Sydney • Australia

Thursday, October 16, 2025

Chanel, a globally renowned leader in luxury fashion, is celebrated for its exquisite craftsmanship and high-end creations across Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the brand is synonymous with elegance and sophistication. As part of its commitment to excellence, Chanel fosters a work environment that emphasizes personal growth, collaboration, and diversity, ensuring that employees are empowered to excel and innovate.

1. Inspire and manage the boutique team to achieve the brand's mission and ensure effective day-to-day operations.
2. Act as a liaison between the Head of Boutique and the boutique team to communicate and execute the Chanel Difference.
3. Deliver exceptional service by interacting closely with clients and working alongside Fashion Advisors.
4. Develop and execute a client-centric culture that emphasizes engagement and long-lasting relationships.
5. Adapt management and communication styles to effectively mentor and support team members.
6. Set high standards in customer service and motivate the team to achieve these standards.
7. Address day-to-day operations issues promptly and seek guidance from the Head of Boutique as needed.
8. Ensure accurate completion of daily sales and paperwork.
9. Uphold the brand image by maintaining professional grooming and etiquette.
10. Promote teamwork and collaboration while embodying Chanel values.

1. Proven experience in managing a team, preferably in a luxury retail environment.
2. Thorough knowledge of retail operations, including stock management and customer service.

1. Strong leadership and communication skills.
2. Client-centric mindset with the ability to build and maintain relationships.
3. Excellent organizational skills.
4. Ability to work in a fast-paced, service-oriented environment.

Proven experience in managing a team within a luxury retail setting is required.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel's workplace culture is rooted in collaboration, respect, and diversity. The company values the unique perspectives and experiences of its employees, fostering an environment where everyone can grow, be inspired, and feel included.