Chanel CRM Executive

Chanel is a leading luxury fashion brand renowned for its timeless elegance and innovative designs. The company is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual, contributing to collective progress.

1. Support customer relationship management (CRM) initiatives under the Fragrance and Beauty Division.
2. Ensure consistent client experience at all Chanel FBP stores.
3. Identify key CRM strategies to enhance the brand across different touchpoints.
4. Partner closely with key stakeholders to strategize and execute various CRM initiatives.
5. Support the strategizing of the client journey plan across multi-touchpoints using Salesforce Marketing Cloud.
6. Execute CRM strategy to meet client KPIs such as recruitment, retention, and repeat purchases.
7. Contribute to the success of retail events by building client communication journeys.

1. Minimum 2 to 3 years of experience in a similar role.
2. Strong retail understanding and exposure, preferably in agency or luxury retail/beauty category.

1. Strong self-starter with a positive test and learn mindset.
2. Comfortable with numbers and data.
3. High level of detail-orientedness.
4. Strong project management skills.
5. Team player with strong communication skills.
6. Ability to navigate complex environments with ambiguity.

Minimum 2 to 3 years of experience in a similar role with a strong retail understanding and exposure, preferably in agency or luxury retail/beauty category.

Chanel focuses on creating an inclusive culture that nurtures personal growth and values diversity, complementarity, and effectiveness.

Chanel thrives in the fast-paced nature of luxury retail, encouraging curiosity, agility, and collaboration in developing new projects. The company is located in Singapore.