Chanel CRM Executive

Singapore • Singapore

Tuesday, January 14, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the esteemed Chanel Fragrance and Beauty Division, the company offers a dynamic and inclusive work environment that fosters personal growth and collective progress. Chanel is committed to maintaining its status as the ultimate luxury beauty brand by investing in its people and nurturing a culture of diversity and creativity.

1. Support CRM initiatives to ensure consistent client experiences across all Chanel Fragrance and Beauty stores.
2. Identify and spearhead key CRM strategies across various touchpoints.
3. Collaborate with stakeholders such as retail, regional, and learning teams to strategize and execute CRM initiatives.
4. Manage CRM retail projects with a test-and-learn mindset.
5. Contribute to retail event success by building client communication journeys.
6. Strategize client journey plans across multi-touchpoints using Salesforce Marketing Cloud.
7. Execute CRM strategies to meet client KPIs including recruitment, retention, and repeat purchases.

1. Minimum of 2 to 3 years of experience in a similar role with strong retail understanding.
2. Experience in the luxury retail or beauty category preferred.
3. Familiarity with Power BI and Salesforce Marketing Cloud is advantageous.

1. Strong project management skills.
2. Detail-oriented with a comfort in handling numbers and data.
3. Excellent communication and collaboration skills.
4. Ability to thrive in a fast-paced, dynamic business environment.
5. Curiosity and agility in developing cross-functional projects.

A minimum of 2 to 3 years in a similar role, preferably within the luxury retail or beauty sector.

Chanel offers a dynamic work environment that encourages personal growth and values diversity, contributing to the collective progress of the team.

Chanel fosters an inclusive culture that values the uniqueness of each individual, enhancing team diversity and effectiveness. The company thrives on curiosity, agility, and collaboration, encouraging employees to navigate complex environments and deliver high standards of work.