Chanel Client Experience Specialist

Seoul • South Korea

Thursday, October 2, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to fostering a workplace environment where employees can thrive and express their individuality. As part of a privately-owned company, Chanel places a high value on creating conditions that enable employees to perform at their best, ensuring a culture that is both purposeful and human-driven. This dedication to employee well-being and inclusion is integral to the brand's long-term success.

1. Develop and execute strategic CRM communications, utilizing insights from CRM analysis.
2. Collaborate with internal stakeholders and external vendors to implement CRM activations using Salesforce Marketing Cloud.
3. Plan and optimize client onboarding journeys across digital and in-boutique touchpoints.
4. Lead end-to-end client communication strategies across digital, social CRM, and boutique channels.
5. Manage daily operational tasks, including campaign content oversight and communication calendar management.
6. Act as the business lead for I-coco tool evolution and Salesforce Marketing Cloud campaigns.
7. Drive in-boutique engagement programs and manage in-boutique events to enhance client relationships.
8. Oversee gifting initiatives and integrate them with client lifecycle milestones.
9. Communicate with local, regional, and global stakeholders to ensure smooth project execution.
10. Manage communication and engagement budgets to maximize investment impact.
11. Establish KPIs for communication campaigns and translate insights into actionable strategies.
12. Identify new business opportunities and lead cross-functional collaboration to test and scale initiatives.
13. Define business requirements for Kakao & CCC evolution and lead cross-functional teams to enhance capabilities.

1. Bachelor’s degree in Business, Data, or a related field.

1. Strong communication skills with a proactive approach to proposals.
2. Experience with integrated marketing and marketing automation tools.
3. Project management skills with experience in multi-stakeholder projects.
4. Team collaboration and mentorship abilities.
5. Budget and resource management skills with ROI accountability.
6. Analytical and data-driven mindset.
7. Innovative and retail-focused mindset.
8. Ability to multitask and work effectively in a fast-paced environment.
9. Fluency in English and Korean.

4-7 years in digital marketing, digital communication, or CRM-related roles, preferably within the luxury industry.

Bachelor’s degree in Business, Data, or a related field.

Chanel offers a comprehensive benefits package that supports employee well-being and professional growth.

Chanel's workplace culture is characterized by a strong emphasis on inclusivity, collaboration, and innovation. The company values the unique contributions of each employee and strives to create an environment where individuals can bring their full selves to work. This commitment to a supportive and dynamic workplace is reflected in Chanel's dedication to fostering long-term employee engagement and satisfaction.