Chanel Client Experience Host

Chanel, a paragon of luxury and sophistication, is renowned for its commitment to delivering unparalleled client experiences across all touchpoints. As part of a global leader in the luxury fashion industry, Chanel offers a dynamic and inclusive work environment that fosters personal and professional growth. The brand is dedicated to maintaining its legacy of elegance and innovation, ensuring that each employee contributes to the collective success and sustainability of the House.

1. Serve as the primary point of contact for clients on the boutique floor, ensuring a seamless and elevated hospitality experience.
2. Collaborate with the CRM Executive to recognize top clients, prepare appointments, and coordinate event invitations.
3. Partner with client relations teams to execute client requests and manage appointment bookings efficiently.
4. Build and maintain relationships with third-party services, including couriers, tailors, restaurants, and hotels, to enhance client experiences.
5. Act as the main contact for personal shopping and private suite services in hotels and department stores.
6. Maintain comprehensive knowledge of boutique policies and client services to address inquiries confidently.
7. Support Team Managers and Fashion Advisors in delivering exceptional client experiences.
8. Lead by example in executing moments of wonder and fulfilling Chanel’s client relational promise.
9. Share client insights and feedback with retail and management teams to continuously improve service levels.
10. Deliver personalized service, orchestrating luxury hospitality around every client appointment.
11. Greet clients, anticipate their needs, and support Fashion Advisors in relationship building.
12. Perform soft concierge duties, including arranging transport and local hospitality reservations.
13. Attend and support client events to enhance the overall client journey.
14. Embody and communicate the heritage, values, and collections of Chanel, serving as a brand ambassador.
15. Maintain confidentiality and discretion, especially with VIPs and high-profile clients.
16. Adapt interactions to suit a diverse, international clientele, demonstrating cultural sensitivity.
17. Use CRM systems and digital tools to personalize and enhance the client journey.
18. Engage in ongoing training in luxury service, brand history, and hospitality excellence.

1. Experience in a luxury environment or similar role within hospitality.
2. Proven ability to form exceptional and lasting professional relationships.
3. Outstanding interpersonal and communication skills, both written and verbal.
4. Meticulous attention to detail and an organized approach.
5. Strong multi-tasking skills and adaptability in a fast-paced environment.
6. Ability to handle sensitive matters with discretion and professionalism.

1. Exceptional client service skills with a passion for delivering remarkable experiences.
2. Knowledge of local restaurants, theatres, and attractions.
3. Aesthetic appreciation and knowledge of art, beauty, and luxury.
4. Proficiency in using CRM systems and digital tools.

Experience in a luxury environment or similar role within hospitality is required.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and arts and culture ticket discounts. Additionally, employees enjoy Chanel product discounts and recognition programs.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Employees are encouraged to contribute to Chanel's sustainability ambitions and are supported in developing their skills and capabilities.