Chanel Client Care Advisor

Sydney • Australia

Wednesday, September 17, 2025

Chanel, a prestigious leader in the luxury fashion industry, is renowned for its exquisite craftsmanship and high-end creations across Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is part of a global luxury conglomerate, employing over 32,000 individuals worldwide. Chanel is committed to fostering an inclusive environment that encourages personal growth and collaboration, valuing diversity as a cornerstone of its success.

1. Serve as the primary point of contact for client inquiries and needs, ensuring a seamless and superior service experience.
2. Proactively resolve issues while maintaining high service standards and delivering a differentiated experience at every client interaction.
3. Engage clients to build enduring relationships, prioritizing client satisfaction as a fundamental service value.
4. Exhibit comprehensive knowledge of Chanel's products and services to effectively address general inquiries.
5. Facilitate a simplified service experience through guided navigation, troubleshooting, and personalized support.
6. Ensure accurate and complete handover or escalation of cases to relevant functional teams, providing precise data and insights gathered from client interactions.
7. Support internal teams by acting as a communication channel for outbound client engagements, such as events and campaigns.

1. Proven experience in client care and retail, with the ability to independently address client needs.
2. Exemplary interpersonal and communication skills, with the capacity to engage clients and build robust relationships both internally and externally.
3. A positive demeanor, empathy, and resilience in addressing client inquiries and needs.

1. Creative problem-solving and quick-thinking abilities to address client queries and issues.
2. Adaptability to various circumstances and a proactive approach to client service.
3. Growth mindset with self-motivation and a relentless curiosity to learn and improve continuously.

Demonstrated experience in client care and retail environments, showcasing the ability to address client needs proactively and independently.

Chanel offers competitive rewards and initiatives, including wellbeing programs, learning and development opportunities, and global parental leave for all parents.

Chanel fosters a unique working environment where employees are encouraged to understand the brand and business deeply, promoting personal motivation and growth. The company values collaboration, respect, and diversity as essential components of its organizational success.