Chanel Business Solutions Manager

Chanel, a prestigious leader in the luxury fashion industry, is renowned for its exquisite craftsmanship and high-end creations spanning Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is part of a global conglomerate employing over 32,000 individuals worldwide. Chanel is committed to fostering an environment where employees can thrive, encouraging personal growth, and embracing diversity as a cornerstone of its success.

1. Ensure successful delivery and support of key business technology projects across various domains including Finance, Supply Chain, People & Organisation, Retail, Marketing, e-Business, and other client-facing systems.
2. Partner with local business and regional Tech/Digital teams to align system landscapes with regional architecture and strategic roadmaps.
3. Capture business requirements, manage budgets, resources, and project schedules while fostering change management.
4. Promote regional principles to local parties and facilitate solution system design, project management, and support monitoring.
5. Serve as a primary point of contact between business stakeholders and technology teams, facilitating effective communication and issue resolution.
6. Develop and manage detailed project plans, including timelines, resource allocation, and deliverables.
7. Monitor project progress, proactively identifying and mitigating risks or issues that could impact delivery.
8. Manage project budgets, ensuring optimal use of resources and adherence to financial constraints.
9. Drive issue resolution through issue and risk management, escalating issues to the decision-making body as appropriate.
10. Evaluate and recommend system enhancements or new technologies to support business growth and operational efficiency.
11. Coordinate with regional and local support teams for issue troubleshooting that requires escalation.

1. Undergraduate degree in Engineering, Computer Science, Information Technology, or a related field is highly desirable.
2. Project Management Professional (PMP) certification is a plus, but not necessary.
3. Demonstrated hands-on experience in Retail and Corporate systems with successful implementation references.

1. Experience in supporting end-to-end project life cycles and projects involving multiple internal/external and local/regional teams, vendors, consultants, and stakeholders.
2. Experience in multiple disciplines, including IT/Strategic planning, IT operations, Vendor management, Project management, and Change Management.
3. Working knowledge of retail/digital technologies and integration (e.g., POS, CRM, Digital Marketing, e-Commerce).
4. Working knowledge of corporate system technologies and integration (e.g., ERP, WMS, HRIS, Payroll, T&A, BI & AI tools).

Demonstrated hands-on experience in Retail and Corporate systems with successful implementation references. Experience in supporting end-to-end project life cycles and projects involving multiple internal/external and local/regional teams, vendors, consultants, and stakeholders.

Undergraduate degree in Engineering, Computer Science, Information Technology, or a related field is highly desirable.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters a unique working environment where individuals are empowered to grow, inspired to innovate, and feel included. The company values diversity as essential to its success and is committed to nurturing the whole person, not just the employee.