Chanel Business Process Lead

London • UK

Thursday, February 26, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and professional development. The brand is committed to enhancing the daily business experiences of its employees while maintaining its legacy of excellence.

1. Act as the day-to-day project manager for the Location Master, addressing the needs of data consumers.
2. Contribute to the development of the future roadmap for Location Master Data Management solutions.
3. Promote effective use of Location Master data and solutions across various business functions.
4. Manage and develop business processes to meet the evolving needs of Location Data consumers.
5. Maintain comprehensive project documentation for training, usage, and decision-making purposes.
6. Facilitate stakeholder communication through established forums and manage expectations.
7. Capture, refine, and document new business requirements through leading workshops.
8. Provide functional design and thought leadership on process best practices.
9. Influence senior stakeholders and act as a liaison between technical teams and business units.
10. Review and approve designs with Data Architecture and IT delivery teams.
11. Define UAT strategy and oversee test plans and detailed test cases.
12. Perform quality assurance and testing.
13. Proactively manage project scope changes, identify risks, and propose contingency plans.
14. Develop and execute a Change Management strategy, including onboarding and training new stakeholders and systems.
15. Provide business support for the maintenance of the MDM solution.

1. Proven experience in generating creative solutions and driving change-related projects.
2. Strong experience in developing data flow and conceptual/logical data models.
3. Demonstrable knowledge of Reference or Master Data Management, ideally Reltio.
4. Strong understanding of risk management practices.

1. Excellent analytical, interpretive, and problem-solving skills.
2. Outstanding communication skills with the ability to influence senior stakeholders.
3. Ability to translate functional needs into technical specifications.
4. Exceptional attention to detail and organizational skills.
5. Ability to build consensus across multiple stakeholders.

Proven experience in managing complex data projects and influencing senior stakeholders.

Chanel offers a challenging role that will develop the overall skill set of the individual within a global organization.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams.