Chanel Business Process Analyst - Order-to-Cash (O2C)

London • UK

Wednesday, January 28, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a dynamic work environment where employees are encouraged to excel and grow. The company is currently undergoing significant transformation initiatives, including the implementation of Microsoft Dynamics 365 to unify its global operations.

1. Leverage advanced knowledge of Microsoft Dynamics 365 to design and optimize Order-to-Cash workflows, configurations, and integrations.
2. Serve as the primary technical resource for the O2C team, ensuring data accuracy and supporting troubleshooting efforts.
3. Collaborate with the Global Tech team and external partners to manage D365 system updates and integrations.
4. Drive continuous improvement initiatives within the O2C function using D365’s reporting and analytics capabilities.
5. Implement change management strategies to ensure successful adoption of new processes and systems.
6. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities.
7. Act as a liaison between Finance, Sales, Supply Chain, and Tech to facilitate seamless information flow.
8. Address escalations and complex issues related to O2C processes and D365.
9. Assist in writing, reviewing, and signing off process documentation and SOPs.
10. Support regional deployment by contributing to workshops to identify local specificities.
11. Develop and track global O2C KPIs and metrics to monitor performance and drive data-driven decision-making.

1. Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.
2. Minimum of 3 years in O2C, Finance Operations, or Global Solution deployment roles.
3. Expertise in Microsoft Dynamics 365, particularly in Finance and Operations.

1. Strong analytical skills with the ability to leverage D365 data analytics and reporting tools.
2. Excellent communication and interpersonal skills.
3. Strong leadership and team management skills.
4. Strategic thinking with a proactive, results-oriented approach.

Minimum of 3 years in Order-to-Cash, Finance Operations, or Global Solution deployment roles, with proven experience in Microsoft Dynamics 365.

Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Chanel is committed to fostering a culture of innovation and excellence, where employees are empowered to contribute to the company's success. The workplace is collaborative, dynamic, and focused on continuous improvement and professional development.