Chanel Business Process Analyst - Order-to-Cash

London • UK

Wednesday, February 4, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of its parent company, Chanel continues to set the standard for luxury and sophistication. The brand is dedicated to fostering an environment that encourages professional growth and fulfillment, ensuring employees perform at their best.

1. Leverage advanced knowledge of Microsoft Dynamics 365 to design and optimize Order-to-Cash workflows, configurations, and integrations.
2. Serve as the primary technical resource for the O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle.
3. Collaborate with the Global Tech team and external partners to manage D365 system updates, releases, and integrations.
4. Drive continuous improvement initiatives within the O2C function, utilizing D365’s reporting and analytics capabilities.
5. Implement change management strategies to ensure successful adoption of new processes and systems.
6. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities.
7. Act as a key liaison between Finance, Sales, Supply Chain, and Tech to facilitate the seamless flow of information.
8. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders.
9. Assist in writing, reviewing, and signing off process documentation and SOPs.
10. Contribute to building an Order-to-Cash process community made up of regional/market SMEs.
11. Act as the guardian of the Fix, Flex, Free framework within the O2C process.
12. Develop and track global O2C KPIs and metrics to monitor performance and drive data-driven decision-making.
13. Prepare and present performance reports to senior management, highlighting key insights and recommendations.

1. Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.
2. MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated.

1. Expertise in Microsoft Dynamics 365, particularly in Finance and Operations.
2. Strong analytical skills with the ability to leverage D365 data analytics and reporting tools.
3. Familiarity with ERP systems and best practices for managing the O2C cycle.
4. Excellent communication and interpersonal skills.
5. Strong leadership and team management skills.
6. Strategic thinker with a proactive, results-oriented approach.

Minimum of 3 years in Order-to-Cash, Finance Operations, or Global Solution deployment roles, preferably with an ERP.

Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

Chanel is committed to creating a workplace culture that values diversity, innovation, and collaboration. The company encourages employees to express their creativity and contribute to the brand's legacy of luxury and excellence.