Chanel Boutique Facilitator

New York • USA

Friday, October 24, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and collective success. The brand is committed to nurturing diversity and values the unique perspectives and experiences each employee brings to the table.

1. Provide a warm and elegant welcome to all guests, ensuring a positive first impression.
2. Anticipate and address client needs, offering tailored assistance throughout their visit.
3. Cater to Very Important Clients (VICs) with personalized service reflecting their valued relationship with Chanel.
4. Coordinate memorable client experiences, from pre-arrival to post-visit follow-up.
5. Maintain a gracious presence on the boutique floor, assisting with directions and introductions to sales associates.
6. Manage guest flow to ensure a serene and organized environment.
7. Monitor and report on client experiences, sharing insights with management.
8. Possess comprehensive knowledge of Chanel’s offerings to guide guests effectively.
9. Deliver bespoke hospitality, including assistance with purchases and transportation.
10. Support boutique events and special activations to enhance client engagement.
11. Oversee pre-arrival and in-store communications, ensuring personalized interactions.
12. Efficiently manage appointment bookings and daily client scheduling using digital tools.
13. Embody Chanel’s heritage, aesthetic, and values in every action and interaction.

1. Minimum 1 year of related experience in luxury hospitality or retail.
2. High School Diploma.
3. Foreign language skills are preferred but not required.
4. Ability to lift 15 lbs.
5. Flexible schedule with availability for late nights, weekends, and some holidays.

1. Proven team collaboration skills and commitment to collective success.
2. Passion for delivering outstanding client experiences.
3. Exceptional written and verbal communication abilities.
4. Strong interpersonal skills and proactive anticipation of client needs.
5. Proficiency with digital platforms, including CRM and appointment tools.
6. Adaptability and reliability in a dynamic, fast-paced setting.
7. Discretion and professionalism when engaging with VICs and distinguished guests.

Minimum 1 year of related experience in luxury hospitality or retail is preferred.

High School Diploma

The anticipated hourly range for this position is $24.00 to $28.00. Additional compensation may include bonus potential, benefits, and/or perks.

Comprehensive benefits package including health, dental, and vision coverage, along with potential bonuses and perks.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The brand values diversity and encourages employees to bring their unique perspectives and experiences to the workplace. Chanel is committed to creating a supportive environment where employees can thrive and contribute to the brand's legacy of excellence.