Chanel Boutique Ambassador

Milan • Italy

Thursday, February 12, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a dynamic work environment that fosters creativity and excellence. The brand is committed to providing an unparalleled customer experience and maintaining its legacy of luxury and sophistication.

1. Serve as the initial point of contact in the boutique, adhering to grooming guidelines.
2. Warmly welcome clients and direct them to appropriate spaces and Fashion Advisors, ensuring a tailored service for VIP clients.
3. Maintain high standards of hospitality and manage boutique traffic, focusing on international clientele.
4. Engage clients during wait times using Maison-provided tools to ensure a pleasant experience.
5. Stay informed about local cultural activities to facilitate engaging conversations and support Fashion Advisors.
6. Share valuable insights with management to enhance client experience.
7. Act as a reference for boutique services related to the client journey, including appointment management, beverage service, and packaging.
8. Adhere to store operation instructions as outlined in the Boutique Charter.
9. Contribute to the animation of Morning Briefs.

1. Excellent interpersonal and communication skills, with a natural aptitude for dialogue in a multicultural setting.
2. Strong mental agility and problem-solving orientation.
3. Flexibility and adaptability in dynamic and evolving environments.
4. Intellectual curiosity and a constant desire for personal growth.
5. Motivation and keen interest in the Fashion and Luxury sector, with attention to detail and trends.
6. Team spirit and collaboration.
7. Fluency in English and proficiency in a second foreign language.

1. Interpersonal communication
2. Customer service
3. Problem-solving
4. Adaptability
5. Cultural awareness
6. Team collaboration
7. Language proficiency

Previous experience in luxury retail or customer service is preferred.

Chanel offers a vibrant work environment with opportunities for professional development and growth within the luxury fashion industry.

Chanel's workplace culture is characterized by a commitment to excellence, creativity, and innovation. The brand values diversity and encourages a collaborative environment where employees can thrive and contribute to the brand's legacy of luxury and sophistication.