Chanel Account Manager

Plymouth • UK

Tuesday, January 20, 2026

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to creativity, individuality, and positive global impact. As an independent entity, Chanel fosters an environment where human potential is cultivated, aligning with the visionary ethos of its founder, Gabrielle Chanel. The brand is part of the larger luxury conglomerate that includes other iconic names, ensuring a robust support system and a wealth of resources.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an environment of ethics, integrity, and diversity to foster team collaboration.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate regular team communication to ensure shared knowledge and accountability.
5. Develop business initiatives and strategies in line with Chanel's brand vision.
6. Manage staff schedules and operational zoning to ensure optimal client experience.
7. Communicate retail and stock needs effectively to relevant parties.
8. Provide feedback and reports to influence business strategies.
9. Create personalized client experiences and build long-lasting relationships.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Act as a Chanel ambassador, embodying and sharing the brand's values and heritage.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Ability to coach and provide feedback.
5. Excellent verbal and written communication skills.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

A minimum of 3-5 years of experience in a retail management role, preferably within the luxury sector.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. Chanel encourages applications from diverse backgrounds to enrich its community.