Chanel Account Manager

Chanel, a distinguished name in the luxury fashion industry, is celebrated for its commitment to creativity, human potential, and positive global impact. As an independent entity, Chanel fosters an environment where individuality is recognized and nurtured. The brand's beauty division is dedicated to empowering clients to express their uniqueness through exceptional fragrance, makeup, and skincare offerings.

1. Lead and inspire a dynamic team to embody Chanel values and deliver exceptional client experiences.
2. Drive retail excellence and uphold brand image within the market.
3. Manage day-to-day operations of the counter, including coaching and mentoring the team.
4. Inspire, develop, and manage a high-performing team focused on collaboration and empowerment.
5. Lead onboarding and continuous training, ensuring strong product knowledge and service excellence.
6. Set and review individual and team goals, providing regular performance feedback.
7. Contribute to business planning, including forecasting and promotional strategies.
8. Monitor and analyze business KPIs to inform strategic actions and improve performance.
9. Proactively recruit new clients and support clienteling initiatives.
10. Collaborate with the Retail Development Manager to review performance and develop growth strategies.
11. Oversee retail operations, including rota management and stock monitoring.
12. Ensure flawless execution of brand activations and in-store campaigns.
13. Set expectations for client service excellence, leading with authenticity and empathy.

1. Proven leadership experience in luxury or premium retail, ideally within beauty or fragrance.

1. Ability to coach and develop a diverse team.
2. Strategic thinking with strong commercial awareness.
3. Solution-focused approach in a fast-paced environment.
4. Passion for creating memorable, client-centric experiences.

Demonstrated leadership experience in a luxury or premium retail environment, particularly within the beauty or fragrance sector.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and Chanel product discounts. Benefits are eligibility dependent and subject to change.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workplace.