Chanel Account Manager

Chanel is a privately held global maison renowned for its couture, ready-to-wear, accessories, fragrance and beauty houses. The brand combines artisanal savoir-faire with commercial rigour, operating premium retail and wholesale partnerships worldwide and offering employees exposure to an exacting luxury environment and structured development pathways.

1. Manage the Chanel concession within Boots Cabot Circus, ensuring adherence to brand standards, visual merchandising directives and luxury client experience protocols.
2. Drive sales performance and commercial objectives through targeted clienteling, KPI monitoring and promotional execution.
3. Cultivate strong relationships with Boots store leadership and on-site teams to optimise product placement, stock replenishment and promotional activity.
4. Coach and develop concession staff on product knowledge, sales techniques and operational procedures to elevate guest service and conversion.
5. Oversee inventory accuracy, stock movements and loss-prevention measures; liaise with regional supply teams to resolve replenishment issues.
6. Prepare regular sales and operational reports, analyse performance trends and recommend corrective actions to maximise revenue and margin.

1. Proven experience in account or concession management within beauty, cosmetics or luxury retail environments.
2. Demonstrable commercial acumen with a track record of meeting or exceeding sales targets and KPIs.
3. Strong leadership and team-development capabilities, including coaching frontline retail staff.
4. Excellent interpersonal and stakeholder management skills; comfortable liaising with corporate teams and retail partners.
5. Flexible availability to work retail hours, including weekends and peak trading periods.

1. Clienteling
2. Visual merchandising
3. Inventory management
4. Retail KPI analysis
5. Team coaching and development
6. Customer relationship management (CRM)
7. Point-of-sale (POS) systems
8. Microsoft Excel

Minimum three years' experience managing retail accounts, concessions or in-store teams within the beauty or luxury retail sector, with proven ability to drive sales and maintain brand standards.

High school diploma or equivalent; degree or diploma in business, retail management, marketing or cosmetics/beauty is preferred.

Chanel prizes craftsmanship, discretion and uncompromising quality, fostering a workplace that blends creativity with commercial discipline. Teams operate in a collaborative yet performance-driven environment where training, product expertise and attention to detail are central to career progression.