Celine Team Manager

CELINE is a French leather‑goods and couture house recognised for refined elegance and contemporary design. As part of the LVMH group, the brand combines artisanal craftsmanship with global retail operations and seeks talent able to operate at the highest standards of luxury retail.

1. Lead and develop a team of Client Advisors through daily coaching, regular reviews and formal succession planning to ensure consistent KPI achievement.
2. Drive store sales and client acquisition by establishing an appointment-based business, activating client books and coordinating local events and incentives.
3. Ensure exceptional client service standards across the team, measured by Voice of Client (VOC) and Mystery Shop Scores; act as an escalation point for client issues.
4. Manage day-to-day store operations including POS and inventory control, reporting, shrink prevention, and coordination with logistics, product and corporate teams.
5. Oversee visual merchandising execution in partnership with the Visual Manager to maintain compelling in‑store environments aligned to brand standards.
6. Recruit, onboard and train new hires; create and implement regular training programmes and deliver written follow-ups to Training and Store Management.

1. Business school or university degree, or equivalent professional experience.
2. Minimum of 6 years’ experience in a retail environment with responsibility for operations, store management or office administration; luxury retail experience strongly preferred.
3. Proven people‑management experience including recruitment, coaching, performance management and succession planning.
4. Demonstrable track record of meeting sales targets and managing KPIs.
5. Flexible availability to work evenings, weekends and holidays as required by business needs.

1. POS
2. RISE
3. Voice of Client (VOC)
4. Mystery Shop Scores
5. Inventory management
6. Visual merchandising
7. Clienteling / client books
8. Coaching and staff development
9. Retail reporting and qualitative/quantitative analysis

At least 6 years of experience in retail with emphasis on operations or store management; prior experience in a luxury setting is highly desirable.

Business school or university degree, or equivalent professional experience.

Medical, dental and vision insurance; short‑ and long‑term disability; paid time off programmes; employee discount/perks; retirement plan with employer contribution.

CELINE fosters a creative, detail‑driven environment that prizes craftsmanship, design integrity and exceptional client service. As a brand within the LVMH family, it expects high standards, collaboration across global teams, and professional development for talent who thrive in a fast‑paced luxury context.