Celine Omnichannel Client Advisor - German Speaker

Paris France

Thursday, December 19, 2024

CELINE is a French luxury leather goods and fashion house known for its sophisticated and timeless collections. Driven by a strong and holistic artistic vision, CELINE aims to be one of the most iconic luxury brands in the world. The company seeks agile, passionate, and authentic individuals eager to thrive in a highly creative and stimulating environment.

1. Report to the Front Office Customer Service Manager.
2. Adhere to CELINE's commercial policy and Golden Rules to ensure a personalized and exceptional omnichannel experience.
3. Respond to customer inquiries through various communication channels (phone, email, chat, social media) throughout the customer journey (pre-sale, sale, post-sale).
4. Provide personalized advice and service using knowledge of CELINE's collections and product categories.
5. Assist customers with online orders and handle complaints, issues, expectations, and customer grievances (digital and in-store, after-sales service claims, refunds, etc.).
6. Execute clienteling actions approved by management.
7. Achieve sales targets.

1. Fluent in German.
2. French and/or English at C1 level.
3. A third language is a plus.

1. Customer-oriented with the ability to provide a personalized and exceptional experience.
2. Autonomous and proactive.
3. Team spirit and the desire to connect with others.
4. Proficient in computer tools and digital applications.

Minimum 3 years of experience in customer service, commerce, or digital fields. Experience in luxury is a plus.

Career evolution prospects.

Located in Paris, the workplace is highly creative and stimulating, fostering a connection with others and a team-oriented environment.