Cartier Welcome Host

New York USA

Friday, January 24, 2025

Cartier, a distinguished name in the realm of luxury, is part of the esteemed Richemont Group. As an employer, Cartier North America prides itself on fostering a diverse and inclusive workforce that mirrors the rich tapestry of its clientele and communities. The brand is committed to nurturing creativity and excellence through embracing varied backgrounds, experiences, and identities.

1. Provide a gracious and luxurious experience for clients throughout their visit.
2. Greet clients, ascertain the nature of their visit, and announce them to the appropriate personnel or department.
3. Respond efficiently to client inquiries regarding services, lead times, pricing, and follow-up.
4. Manage department traffic and communicate wait times to clients and boutique staff.
5. Escalate issues to the appropriate boutique staff or management.
6. Answer incoming telephone calls and direct them as needed.
7. Manage client appointments and assist with service registration and processing of repairs.
8. Thank clients upon their departure.
9. Set up and break down the boutique for opening and closing.
10. Assist with boutique projects such as inventory, organization, and restocking of supplies.
11. Liaise with other departments to ensure client expectations are managed appropriately.
12. Compile and analyze client statistics to determine trends and productivity.
13. Run and sort daily anomaly reports to ensure timely follow-up on registered services.
14. Perform clerical or administrative duties as required.
15. Develop basic knowledge of the brand and products to convey Cartier heritage and values.
16. Understand and comply with Cartier security and operational procedures.
17. Uphold Cartier's image by maintaining a professional demeanor at all times.

1. High school diploma or equivalent
2. Additional language skills in Mandarin, Portuguese, or Russian are advantageous
3. Previous experience in luxury retail or hospitality is beneficial
4. Availability to work weekends

1. Ability to project an approachable and professional image
2. Strong understanding of client service needs and priorities
3. Ability to resolve issues promptly and efficiently
4. Ability to perform under pressure and prioritize tasks
5. Excellent communication and analytical skills with attention to detail and organization
6. Computer proficiency in SAP and MS Suite

Previous experience in luxury retail or hospitality is advantageous, particularly in client-facing roles.

High school diploma or equivalent

Expected hourly range: $20.00 to $25.33

This position offers the opportunity to work in a prestigious luxury environment, gaining valuable experience in client relations and operations.

Cartier is renowned for its commitment to diversity and inclusion, fostering a workplace culture that values creativity, excellence, and the unique contributions of each employee. The brand encourages a professional yet welcoming atmosphere where employees can thrive and grow.