Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods industry, operates under the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele. The brand is dedicated to creating unparalleled client experiences across its North American boutiques, ensuring a consistent and exceptional service standard.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences through various activities, including appointment preparation and sales finalization.
6. Assist clients with quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Handle phone duties, including managing incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining the appointment booking tool.
11. Support the upkeep and appearance of sales floors and client service areas.
12. Assist with merchandising and display maintenance.
13. Partner with Operations Coordinator to manage boutique supply inventory and product movement.
14. Assist with inventory control processes and participate in daily boutique setup and breakdown.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures.
17. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Strong understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $26 per hour (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

The position offers competitive compensation and opportunities for professional growth within a prestigious luxury brand.

Cartier is committed to fostering a diverse and inclusive workplace where creativity and knowledge thrive. The brand values a collaborative environment that encourages professional growth and excellence in service.