Cartier Welcome Host

New York • USA

Monday, December 9, 2024

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury goods. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace, recognizing that such an environment enhances creativity and drives excellence. The company strives to reflect the diversity of its clientele and communities within its workforce.

1. Provide clients with a gracious and luxurious experience throughout their visit.
2. Greet clients, ascertain the nature of their visit, and announce them to the appropriate personnel or department.
3. Respond efficiently to client inquiries regarding services, lead times, pricing, and follow-up.
4. Manage department traffic and communicate wait times to clients and boutique staff.
5. Escalate issues to the appropriate boutique staff or management.
6. Answer incoming telephone calls and direct them to the appropriate personnel or department.
7. Manage client appointments and assist with service registration and repair processing.
8. Thank clients upon their departure.
9. Perform daily setup and breakdown of the boutique for opening and closing.
10. Assist with boutique projects such as inventory, organization, and restocking supplies.
11. Liaise with departments including Richemont IT Service Center, Workshops, and Call Centre to manage client expectations.
12. Compile and analyze client statistics to determine trends and productivity.
13. Run and sort daily anomaly reports to ensure timely follow-up on all registered services.
14. Perform clerical or administrative duties as required.
15. Develop basic knowledge of the brand and products to convey Cartier heritage and values.
16. Understand and comply with Cartier security and operational procedures.
17. Uphold Cartier's image by maintaining a professional demeanor at all times.

1. High school diploma or equivalent

1. Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
2. Strong understanding of client service needs and priorities.
3. Ability to resolve issues promptly and efficiently.
4. Ability to perform under pressure and prioritize issues for optimal results.
5. Excellent communication and analytical skills with an emphasis on details and organization.
6. Computer proficiency (SAP, MS suite).

Previous experience in luxury retail or hospitality is a plus, particularly in client-facing roles.

High school diploma or equivalent

Expected hourly range: $20.00 to $25.33

This position is payrolled through a third party.

Cartier is dedicated to creating an inclusive environment where diversity is celebrated, and employees are empowered to contribute to the brand's legacy of excellence. The company values creativity, knowledge, and a commitment to delivering unparalleled client experiences.