Cartier

Welcome Host

Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the diversity of its clients and communities. The company values creativity and knowledge, which are enhanced through diversity and inclusion, to deliver excellence.

1. Ensure clients have a gracious and luxurious experience throughout their visit.
2. Greet clients, determine the nature of their business, and announce them to the appropriate personnel or department.
3. Respond efficiently to customer inquiries regarding services, lead times, pricing, and follow-up as appropriate.
4. Manage department traffic and communicate wait times to clients and key boutique staff.
5. Escalate issues to the appropriate boutique staff or management.
6. Answer incoming telephone calls and direct them as needed.
7. Manage client appointments.
8. Assist clients with service registration and processing of repairs.
9. Thank clients as they leave.
10. Daily set up and break down of the boutique for opening/closing.
11. Assist with boutique projects such as inventory, organization, and restocking of supplies.
12. Liaise with other departments to ensure client expectations are managed.
13. Compile and analyze client statistics to determine trends and productivity.
14. Run and sort daily anomaly reports for timely follow-up on registered services.
15. Perform clerical or administrative duties as required.
16. Develop basic knowledge of the brand and products to convey Cartier heritage and values.
17. Understand and comply with Cartier security and operational procedures.
18. Uphold Cartier's image by maintaining a professional demeanor at all times.

1. High school diploma or equivalent.
2. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
3. Previous experience in luxury retail or hospitality is a plus.
4. Available to work weekends.

1. Ability to project an approachable and professional image.
2. Strong understanding of client service needs and priorities.
3. Ability to resolve issues promptly and efficiently.
4. Ability to perform under pressure and prioritize issues.
5. Excellent communication and analytical skills with an emphasis on details and organization.
6. Computer proficiency (SAP, MS suite).

Previous experience in luxury retail or hospitality is a plus.

High school diploma or equivalent.

Expected hourly range: $20.00 to $25.33.

The position is located in New York, within a fast-paced retail store environment.