Cartier Service Advisor

New York • USA

Wednesday, February 12, 2025

Cartier, a distinguished entity within the Richemont Group, exemplifies luxury and sophistication in the world of fine jewelry and timepieces. As part of Richemont Americas, Cartier is committed to fostering an inclusive and dynamic work environment that celebrates diversity and encourages creativity. The brand is renowned for its dedication to excellence and innovation, offering employees a unique opportunity to contribute to a legacy of elegance and craftsmanship.

1. Provide exceptional client service and communication, embodying the values of Cartier while exceeding client expectations.
2. Deliver timely and effective after-sales service solutions, ensuring client satisfaction.
3. Understand client needs and offer appropriate technical explanations and solutions.
4. Execute basic product services such as strap changes, bracelet sizing, and steam cleaning.
5. Collaborate with boutique colleagues to enhance sales of accessories, watches, and jewelry.
6. Adhere to Cartier's security and operational procedures, including inventory control and product handling.
7. Assist with daily boutique operations, including setup, breakdown, and merchandising.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry.

1. Strong interpersonal and communication skills.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Ability to work retail hours, including weekends.
4. Attention to detail and multitasking ability.
5. Additional language skills (Mandarin, Portuguese, Russian) are advantageous.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

$30.00 - $32.00 per hour, based on relevant skills and experience.

Comprehensive benefits package including medical, dental, and vision coverage, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and volunteer days off.

Richemont Americas, and by extension Cartier, is dedicated to crafting a future where diversity and inclusion are at the forefront. The company values creativity and knowledge, fostering an environment where employees are empowered to deliver excellence and contribute to a community that thrives on innovation and respect.