Cartier Sales Experience Manager

Cartier, a distinguished maison within the Richemont group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand values creativity and knowledge, believing that these elements are best cultivated in an environment where diversity is celebrated and empowered.

1. Lead business development for the boutique by cultivating and enhancing client relationships.
2. Drive the sales and care service team to consistently achieve or exceed sales targets and KPIs.
3. Master knowledge of the boutique business and assess local market opportunities to implement effective sales strategies.
4. Implement client strategies to foster genuine relationships and increase business opportunities.
5. Collaborate with boutique leadership on CRM efforts, including client outreach and data capture.
6. Lead networking activities for the boutique team and act as the point of contact for visiting stylists and press.
7. Develop Prestige Partnership strategies to enhance prestige sales and VIP client engagement.
8. Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions.
9. Collaborate with Boutique Management, Regional, and corporate partners to ensure boutique success.
10. Prepare regular sales reporting and analysis, including qualitative analysis for business development.
11. Participate in the daily setup and breakdown of the boutique as needed.
12. Motivate and support the boutique staff, communicating strategic brand initiatives.
13. Perform administrative and HR tasks, including commission accuracy checks and scheduling.
14. Recruit and maintain a talent pipeline, identifying training opportunities for the sales team.
15. Lead the performance management process through regular individual meetings and performance reviews.
16. Uphold Cartier standards, projecting a professional image and creating a positive boutique environment.

1. Bachelor’s degree in a business-related field is preferred.
2. 8-10 years of management experience, particularly in luxury retail or hospitality.
3. Experience in managing direct reports is required.
4. Availability to work retail hours, including weekends, and travel as needed.
5. Previous experience with SAP is preferred.

1. Strong leadership skills.
2. Excellent analytical, organizational, and interpersonal communication skills.
3. Enthusiastic approach with clients and colleagues.
4. Entrepreneurial spirit to develop business and client relationships.
5. Creativity in motivating and developing a team.
6. Collaborative approach with a 'can do' attitude.
7. Strong understanding of client service needs and priorities.
8. Attention to detail with the ability to handle multiple tasks.
9. Ability to work in a fast-paced, evolving environment.
10. Intellectual curiosity and passion for learning.

8-10 years of management experience, particularly in luxury retail or hospitality, with a focus on leading teams and driving sales.

Bachelor’s degree in a business-related field is preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off to support community initiatives.

Cartier fosters a culture of excellence, creativity, and inclusivity, where diversity is not only welcomed but celebrated. The brand is dedicated to crafting the future by empowering its employees to thrive in a collaborative and dynamic environment. Cartier values the intellectual curiosity and passion of its team members, encouraging them to make meaningful contributions to the brand's legacy.