Cartier Service Advisor

Boston • USA

Tuesday, April 1, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As a leader in the industry, Cartier is committed to fostering an inclusive and diverse workplace, reflecting the varied backgrounds and experiences of its clientele and communities. The brand prides itself on nurturing creativity and excellence through a supportive and empowering environment.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs to identify and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to provide a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements and jewelry is preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in computer and internet use, with MS Office experience required and SAP knowledge preferred.
4. Additional language skills in Mandarin, Portuguese, or Russian are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Base hourly wage between $20 - $27, negotiable based on skills and experience. Expected salary range: $39,900 to $60,000.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit and paid time off are included. Volunteer time off days are available for community engagement.

Cartier fosters a culture of diversity and inclusion, where creativity and knowledge are celebrated and empowered. The company is dedicated to creating a workforce that mirrors the diversity of its clients and communities, promoting an environment where employees can thrive and contribute to the brand's legacy of excellence.