Cartier Service Advisor

Aventura • USA

Friday, May 16, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The Maison values creativity and knowledge, striving to deliver excellence through a culture that embraces diverse backgrounds, experiences, and identities.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs, identify appropriate solutions, and communicate technical explanations effectively.
4. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
5. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
6. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
7. Apply client experience guidelines and technical expertise to recommend service and product sales.
8. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
9. Comply with Cartier security and operational procedures, including product handling and inventory control.
10. Assist with Boutique daily setup and breakdown for opening and closing.
11. Support Boutique projects such as inventory, organization, and restocking of supplies.
12. Maintain proper visual standards and product maintenance in display cases.

1. College degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality environment.
3. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to thrive in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail with the ability to multitask with precision.
7. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environment.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days to support community initiatives.

Cartier North America is dedicated to creating a workplace that reflects the diversity of its clients and communities. The Maison fosters an environment where creativity and knowledge thrive, driven by a commitment to diversity and inclusion. Employees are encouraged to make a difference in their communities, supported by a culture that values work-life balance and personal growth.