Cartier Senior Manager, Client Engagement

New York • USA

Saturday, December 21, 2024

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier values diversity and inclusion, believing that a diverse workforce fosters creativity and excellence. The company is committed to creating an environment that reflects the diversity of its clientele and communities.

1. Develop and execute the North America Client Engagement strategy across retail, ecommerce, and call center channels.
2. Identify and implement initiatives to build relationships with existing and emerging clients through exceptional experiences and in-store activation programs.
3. Liaise with CRM, local regional Client Development Directors, retail teams, ecommerce, and call center to build a client-centric 360 engagement plan.
4. Partner with HQ teams to localize globally driven programs and convey North America business insights for future strategy development.
5. Support the Prestige Team in developing Client Engagement strategies, including Limited Edition Creations.
6. Collaborate with the Client Experience Team to maximize client engagement opportunities and ensure ROI.
7. Champion clienteling behaviors to drive a client-centric business, including relationship building and proactive outreach.
8. Create and manage the annual calendar and 360 plan for client events in collaboration with Brand, Marketing, High Jewelry, and Regional Client Engagement Teams.
9. Track, report, and leverage post-event learnings to optimize ROI.
10. Monitor competitive activity and identify new opportunities through products, networks, and industry trends.
11. Manage and optimize the Client Engagement budget.

1. Bachelor’s degree in a business-related field preferred
2. 7+ years of experience in luxury goods retail or luxury hospitality management, with boutique experience preferred

1. Event management experience
2. Budget management and project ROI tracking
3. Strong attention to detail
4. Ability to work collaboratively with global, corporate, and market teams
5. Strong interpersonal and organizational skills
6. Ability to manage multiple projects in a fast-paced environment
7. Data-driven decision-making skills
8. Flexibility and adaptability to changing circumstances
9. Experience in a matrix organization
10. Strong work ethic
11. Proficiency in PowerPoint and Excel
12. Excellent communication skills
13. Proficiency in foreign languages, particularly French, is a plus

A minimum of 7 years in luxury goods retail or luxury hospitality management, with a preference for boutique experience.

Bachelor’s degree in a business-related field preferred

Expected salary: $130,000 - $150,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a culture of creativity and excellence through diversity and inclusion. The company is dedicated to crafting a future that reflects the diversity of its clients and communities, encouraging a collaborative and supportive work environment.