Cartier

Senior Manager, Client Engagement

Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the diversity of its clients and communities. The company believes that embracing diversity and inclusion leads to creativity and excellence. Cartier is part of Richemont, a global leader in luxury goods.

1. Develop, drive, and execute the North America Client Engagement strategy and plans for each regional market and channel.
2. Identify and implement initiatives to build relationships with existing and emerging clients.
3. Roll out client-related programs across all distribution channels.
4. Partner with HQ teams to implement and localize global programs.
5. Support the Prestige Team in developing Client Engagement strategies.
6. Collaborate with the Client Experience Team to maximize client engagement opportunities.
7. Champion clienteling behaviors to drive a client-centric business.
8. Manage the Client Engagement calendar, animations, and budget.
9. Create and map the annual calendar and 360 plan for all client events.
10. Track, report, and optimize the ROI of each event.
11. Monitor competitive activity and industry trends.
12. Create corporate presentations for leadership teams.

1. Bachelor’s degree in a business-related field preferred
2. 7+ years of luxury goods retail or luxury hospitality management experience
3. Boutique experience preferred

1. Event experience
2. Experience managing budget and tracking project ROI
3. Strong attention to detail
4. Strong interpersonal and organizational skills
5. Ability to manage multiple projects simultaneously
6. Ability to identify opportunities through data
7. Flexibility to adapt quickly to changing circumstances
8. Experience working in a matrix organization
9. Strong work ethic
10. Strong computer skills (PowerPoint and Excel)
11. Excellent communication skills
12. Foreign languages a plus, especially French

7+ years of experience in luxury goods retail or luxury hospitality management, with boutique experience preferred.

Bachelor’s degree in a business-related field preferred.

Expected salary: $130,000 - $150,000. Salary will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement benefit, paid time off, and volunteer time off days.

Cartier North America values diversity and inclusion, fostering a creative and inclusive workplace. The company is located in New York and offers a fast-paced, high-growth environment.