Cartier Sales Experience Manager

Santa Clara • USA

Tuesday, April 8, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite jewelry and timepieces. As a leader in luxury, Cartier is committed to fostering a diverse and inclusive workplace, reflecting the rich diversity of its clientele. The brand prides itself on its heritage of excellence and innovation, making it a prestigious employer in the luxury fashion industry.

1. Lead the team to deliver exceptional client experiences and achieve boutique sales targets.
2. Drive the sales and service teams to consistently exceed KPIs.
3. Prepare and analyze sales reports to inform business development strategies.
4. Cultivate strong relationships with corporate partners and Maison leaders.
5. Develop and implement proactive sales and client development strategies.
6. Coach and develop a high-performing team, providing feedback and defining development plans.
7. Lead succession planning and career development in partnership with HR.
8. Communicate Maison strategies and industry news to the team.
9. Manage day-to-day business operations to support team performance.
10. Lead client development initiatives and execute plans for exceptional client experiences.
11. Resolve complex client challenges and lead VIP interactions.
12. Promote organizational agility and champion change within the boutique.
13. Ensure compliance with operational procedures and optimize boutique expenses.
14. Act as a Maison ambassador, upholding the boutique image and promoting Cartier's heritage.

1. Bachelor’s degree in a related field is preferred.
2. 7 to 10 years of management experience in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong analytical and organizational skills.
5. Ability to work in a fast-paced, evolving environment.
6. Collaborative approach with a focus on inclusivity.
7. Ability to motivate and inspire teams.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Base salary: $125,000 - $145,000, negotiable based on skills and experience.

Comprehensive benefits including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off.

Cartier fosters a culture of creativity and excellence, emphasizing diversity and inclusion as key drivers of innovation. The workplace is collaborative, with a focus on personal and professional development, ensuring that employees are empowered to contribute to the brand's legacy.