Cartier Sales Experience Manager

Palm Beach USA

Friday, January 31, 2025

Cartier, a distinguished member of the Richemont Group, stands as a beacon of luxury and sophistication in the global market. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and inclusive workplace where diversity is celebrated and innovation is nurtured. As an employer, Cartier is committed to fostering an environment that reflects the rich tapestry of its clientele and communities, ensuring that creativity and excellence are at the forefront of its operations.

1. Lead business development initiatives by cultivating and nurturing client relationships through exceptional interactions.
2. Drive the sales and service teams to consistently meet or exceed sales targets and key performance indicators.
3. Possess comprehensive knowledge of the boutique's business and local market to implement effective sales strategies.
4. Develop and execute client engagement strategies to foster genuine relationships and enhance business opportunities.
5. Collaborate with boutique leadership on CRM efforts, including client outreach and data management, to achieve store objectives.
6. Facilitate networking activities for the boutique team and act as a liaison for visiting stylists and press events.
7. Formulate Prestige Partnership strategies to elevate prestige sales and advance the VIP client strategy.
8. Support sales and service teams in resolving escalated client issues to ensure optimal solutions.
9. Partner with boutique management and corporate departments to ensure the boutique's success and operational fluidity.
10. Prepare and analyze regular sales reports to inform business development strategies.
11. Participate in the daily operations of the boutique, including opening and closing procedures.
12. Motivate and support boutique staff through effective communication of brand initiatives and strategic goals.
13. Conduct administrative and HR tasks, including commission checks, scheduling, and performance management.
14. Recruit and maintain a talent pipeline, identifying training and coaching opportunities for the team.
15. Serve as a Maison Ambassador, upholding Cartier's standards and fostering a collaborative environment.

1. Bachelor’s degree in a business-related field is advantageous.
2. Proficiency in additional languages is beneficial.
3. 8-10 years of management experience, particularly in luxury retail or hospitality.
4. Experience in managing direct reports is essential.
5. Availability to work retail hours, including weekends, and travel as needed.
6. Familiarity with SAP is preferred.

1. Strong leadership and motivational skills.
2. Excellent analytical, organizational, and interpersonal communication abilities.
3. Entrepreneurial mindset with a focus on business development and client relationship building.
4. Creative approach to team motivation and development.
5. Collaborative spirit with a positive, 'can do' attitude.
6. Keen understanding of client service priorities.
7. Attention to detail and ability to multitask with precision.
8. Adaptability to a fast-paced, evolving environment.
9. Intellectual curiosity and passion for continuous learning.

8-10 years of management experience, particularly in luxury retail or hospitality, with a proven track record in leading teams and achieving sales targets.

Bachelor’s degree in a business-related field is a plus.

Cartier offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. The company also provides wellness reimbursement, paid time off, and volunteer time off days to support community initiatives.

Cartier fosters a culture of inclusivity and innovation, where diversity is embraced and creativity is encouraged. The brand is dedicated to crafting a future that reflects the diversity of its clients and communities, promoting a collaborative and dynamic work environment.