Cartier Sales Experience Manager

New York • USA

Tuesday, May 13, 2025

Cartier, a distinguished entity within the Richemont Group, stands as a beacon of luxury and sophistication in the global fashion industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich tapestry of its clientele. As part of Richemont, Cartier benefits from a legacy of excellence and innovation, offering employees a dynamic environment where creativity and professional growth are paramount.

1. Lead the sales and service team to achieve or exceed sales targets and KPIs.
2. Prepare and analyze sales reports to inform business development strategies.
3. Establish strong relationships with corporate partners and Maison leaders.
4. Develop and implement proactive sales and client development strategies.
5. Cultivate local prestige market partnerships to enhance sales.
6. Coach and develop a high-performing team through feedback and learning opportunities.
7. Lead succession planning and career development in partnership with HR.
8. Communicate Maison strategies and industry news effectively to the team.
9. Manage day-to-day business operations to support team performance.
10. Drive boutique client development and experience action plans.
11. Plan and execute exceptional client experiences to build long-term relationships.
12. Resolve complex client challenges and lead VIP interactions.
13. Promote organizational agility and champion change within the boutique.
14. Ensure adherence to operational procedures and compliance standards.
15. Optimize boutique operating expenses and budget oversight.
16. Act as a Maison ambassador, upholding the boutique's image and standards.

1. Bachelor’s degree in a related field is a plus.
2. 7 to 10 years of management experience in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in complex business environments or projects.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking ability.
5. Analytical and organizational skills.
6. Understanding of client service needs and priorities.
7. Ability to motivate and inspire teams.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with a focus on leading teams and managing direct reports.

Bachelor’s degree in a related field is a plus.

Base salary: $110,000 - $130,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off.

Cartier fosters a culture of inclusivity and excellence, where diversity is celebrated and creativity is nurtured. The company is dedicated to crafting the future by empowering its employees to innovate and excel in a supportive and dynamic environment. As part of the Richemont Group, Cartier offers a collaborative atmosphere where personal and professional growth are encouraged.