Cartier Sales Experience Manager

Costa Mesa • USA

Tuesday, April 8, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group. Known for its exquisite jewelry and timepieces, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. As an employer, Cartier offers a dynamic environment where creativity and excellence are nurtured, driving the brand's legacy forward.

1. Lead the boutique team to deliver exceptional client experiences, achieving or surpassing sales and other boutique goals.
2. Drive sales and service teams to consistently meet or exceed sales targets and key performance indicators.
3. Prepare and analyze sales reports and Maison tools for qualitative business development analysis.
4. Develop and implement proactive sales and client development strategies based on local market opportunities.
5. Strategize outreach to the local prestige market to enhance prestige sales within the boutique.
6. Build and develop a high-performing team through coaching, feedback, and individual development plans.
7. Lead client development and experience action plans to foster long-term client relationships.
8. Resolve complex client challenges and lead VIP client interactions.
9. Promote operational excellence through continuous improvements and adherence to procedures.
10. Act as a Maison ambassador, upholding the boutique's image and Cartier's values.

1. Bachelor’s degree in a related field is advantageous.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders is preferred.

1. Proficiency in MS Office; SAP knowledge is preferred.
2. Experience in complex business environments or projects, such as multi-level locations or boutique openings.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and ability to multitask with precision.
5. Analytical and organizational skills with a collaborative approach.

7 to 10 years of management experience, especially in luxury retail or hospitality, with a preference for those who have led teams of leaders.

Bachelor’s degree in a related field is a plus.

Base salary: $125,000 - $145,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier is dedicated to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company values a collaborative and supportive culture, encouraging employees to contribute to their communities and pursue personal and professional growth.