Cartier Sales Experience Manager

Costa Mesa • USA

Friday, January 17, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its legacy of luxury and innovation. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The company values creativity and knowledge, believing these elements are best nurtured in an environment where diversity is embraced and empowered.

1. Lead business development for the boutique by fostering and nurturing client relationships.
2. Drive sales and service teams to consistently achieve or exceed sales targets and KPIs.
3. Develop a comprehensive understanding of the boutique business and local market opportunities to implement effective sales strategies.
4. Implement client strategies to enhance genuine relationships and increase business opportunities.
5. Collaborate with Boutique leadership on CRM efforts, including client outreach and data management.
6. Lead networking activities for the boutique team.
7. Serve as the point of contact for visiting stylists and press photo shoots in collaboration with the PR team.
8. Develop strategies to increase prestige sales and enhance the VIP client strategy.
9. Support sales and service teams in resolving escalated client matters.
10. Collaborate with Boutique Management, Regional, and corporate partners to ensure boutique success.
11. Communicate and monitor individual and team KPIs with Boutique Management.
12. Collaborate with Corporate Departments to communicate key messages and business opportunities.
13. Lead or delegate boutique projects, including inventories and audit preparation.
14. Partner with the Operations Manager to optimize controllable costs.
15. Prepare regular sales reporting and analysis.
16. Participate in the daily setup and breakdown of the boutique as needed.
17. Motivate and support the Boutique staff.
18. Communicate strategic brand initiatives through regular team meetings.
19. Educate and inspire the boutique team with Maison knowledge and industry news.
20. Perform administrative and HR tasks, including commission checks and scheduling.
21. Recruit and maintain a talent pipeline.
22. Identify training and coaching opportunities for the sales team.
23. Lead the performance management process through regular individual meetings.
24. Assess potential and propose development opportunities in partnership with management and HR.
25. Uphold Cartier standards and project a professional image.
26. Create a positive and productive boutique environment.

1. Bachelor’s degree in a business-related field is preferred.
2. 8-10 years of management experience in luxury retail or hospitality.
3. Experience in managing direct reports.
4. Availability to work retail hours, including weekends, and travel as needed.
5. Previous experience with SAP is preferred.

1. Strong leadership skills.
2. Excellent analytical, organizational, and interpersonal communication skills.
3. Enthusiastic approach with clients and colleagues.
4. Entrepreneurial spirit to develop business and client relationships.
5. Creativity in team motivation and development.
6. Collaborative approach with a 'can do' attitude.
7. Strong understanding of client service needs and priorities.
8. Attention to detail with multitasking ability.
9. Ability to work in a fast-paced, evolving environment.
10. Intellectual curiosity and passion for learning.

8-10 years of management experience, particularly in luxury retail or hospitality, with a proven track record in managing direct reports.

Bachelor’s degree in a business-related field is a plus.

Base salary: $120,000 - $135,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, vision, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America is dedicated to cultivating a workplace culture that is inclusive, diverse, and reflective of its clientele. The company encourages creativity and knowledge sharing, fostering an environment where employees feel empowered to deliver excellence. The commitment to diversity and inclusion is central to Cartier's ethos, ensuring a collaborative and innovative workplace.