Cartier Sales Associate

Topanga USA

Tuesday, February 4, 2025

Cartier, a distinguished member of the Richemont Group, epitomizes luxury and sophistication in the world of fine jewelry and timepieces. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. The brand is renowned for its dedication to excellence and innovation, creating an environment where creativity thrives and employees are empowered to contribute to the brand's legacy of luxury.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate with ease.
5. Support after-sales clients in alignment with Maison values.
6. Cultivate and manage client relationships through exceptional service and CRM initiatives.
7. Capture and utilize client data for follow-up and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
12. Participate in merchandising and inventory management.
13. Assist with special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Expected salary range: $24 to $27 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas is dedicated to crafting a future where diversity and inclusion are at the forefront. The company values creativity and knowledge, fostering a community where employees are encouraged to innovate and excel. The workplace culture is one of collaboration, respect, and empowerment, ensuring that every employee feels valued and inspired to contribute to the brand's prestigious legacy.