Cartier Sales Associate

Short Hills • USA

Thursday, March 20, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that reflects the dynamic world around us. The company values creativity and knowledge, striving to deliver excellence through a rich tapestry of backgrounds and experiences.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service by creating a welcoming environment, maintaining high standards, and demonstrating solid product knowledge.
3. Adapt sales approach to meet client needs and motivations, negotiating and handling objections effectively.
4. Support after-sales clients in alignment with Maison values, acting as a referent to ensure an exceptional client experience.
5. Cultivate client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management to develop client plans.
6. Capture client data accurately for follow-up and relationship building, utilizing available tools effectively.
7. Resolve client issues and escalate to management as necessary.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
10. Assist with daily boutique operations, including set-up, breakdown, merchandising, and maintenance of displays and back-stock.
11. Participate in inventories and cycle counts to ensure successful audits.
12. Assist with special projects as needed, such as price changes and supporting back-office responsibilities.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask with precision.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Richemont Americas embraces a culture of inclusivity and diversity, celebrating the unique backgrounds and experiences of its employees. The company is dedicated to fostering a community where creativity and knowledge thrive, driving excellence and innovation.