Cartier Sales Associate

San Diego • USA

Monday, May 19, 2025

Cartier, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that reflects the dynamic world around us. The company prides itself on embracing creativity and knowledge, which drives excellence and innovation within the luxury sector.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a welcoming environment for all clients.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate effectively.
5. Support after-sales clients and provide recommendations for an exceptional experience.
6. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
12. Participate in inventory management and audits.
13. Assist with special projects as needed.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation.
5. Attention to detail and ability to multitask.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected hourly rate: $24.00 - $27.00 per hour.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with days off for community service.

Richemont Americas is dedicated to creating a workplace where diversity is celebrated and inclusion is fully embraced. The company values creativity and knowledge, fostering an environment where employees can thrive and contribute to the brand's legacy of excellence.