Cartier Sales Associate

Richemont Americas, the parent company of Cartier, is committed to reflecting the diverse world around it by employing talent from various backgrounds, experiences, and identities. The company fosters an inclusive community where diversity is celebrated, empowering creativity and knowledge to deliver excellence.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service by greeting and acknowledging every customer, maintaining outstanding standards, and demonstrating solid product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data for follow-up and relationship building.
8. Resolve client issues/concerns and escalate as needed to management.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Participate in daily and annual inventories and cycle counts.
14. Assist with special projects as needed.

1. 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail store environment.
2. Computer and internet savvy.
3. MS Office experience required, SAP knowledge preferred.
4. Additional language skills are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Strong attention to detail with the ability to handle multiple tasks simultaneously.
8. Self-starter with a team-player approach.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.

College degree preferred.

Expected salary range: $28.00 - $32.00 per hour. Salary will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement benefit, employee assistance program, and volunteer days off.

Richemont Americas values employee wellbeing and offers a supportive work environment. The company encourages work-life balance and community involvement through various initiatives.