Cartier Sales Associate

Richemont Americas is a leading luxury goods company that values diversity and inclusion, fostering a community where creativity and knowledge thrive. The company is committed to reflecting the ever-changing world and celebrates the diversity of its employees and clients.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service by greeting and acknowledging every customer, maintaining outstanding standards, and demonstrating solid product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data for follow-up and relationship building.
8. Resolve client issues and escalate as needed to management.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Participate in daily and annual inventories and cycle counts.
14. Assist with special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Computer and internet savvy.
3. MS Office experience required, SAP knowledge preferred.
4. Additional language skills are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Professional demeanor and brand ambassador qualities.
9. Self-starter with a team-player approach.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement benefit, employee assistance program, and volunteer days off.

Richemont Americas promotes a diverse and inclusive workplace culture, encouraging employees to make a difference in their local communities. The position is located in King of Prussia, United States.