Cartier Sales Associate

King of Prussia • USA

Monday, January 13, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxury products. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that reflects the dynamic world in which it operates. The company prides itself on nurturing a community where creativity and knowledge thrive, driving excellence and innovation.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach based on client needs and motivations.
4. Manage client objections and negotiate effectively.
5. Support after-sales clients in alignment with Maison values.
6. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
7. Accurately capture client data for follow-up and relationship building.
8. Resolve client issues and escalate to management when necessary.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
12. Participate in inventory management and audits.
13. Assist with special projects such as price changes and back-office support.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail and ability to multitask.
6. Fluency in additional languages is a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days to support community initiatives.

Richemont Americas is dedicated to creating an inclusive and evolving community where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees can thrive and contribute to the brand's legacy of excellence.