Cartier Sales Associate

Richemont Americas is a company that values diversity and inclusion, employing talent from various backgrounds to create an evolving community. The company believes in empowering creativity and knowledge to deliver excellence, contributing to a unique community. Cartier, as part of Richemont, is a renowned luxury brand known for its exceptional products and client experiences.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service, maintaining high standards and solid product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate as needed to management.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and maintenance of displays and back-stock.
13. Participate in inventories and cycle counts.
14. Assist with special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Computer and internet savvy.
3. MS Office experience required, SAP knowledge preferred.
4. Additional language skills are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs.
7. Attention to detail with the ability to handle multiple tasks.
8. Professional demeanor and brand ambassador qualities.
9. Self-starter with a team-player approach.
10. Availability to work retail hours including weekends and travel for events.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas fosters an inclusive and diverse workplace culture, emphasizing employee wellbeing and work-life balance. The company encourages employees to engage with their local communities through volunteer initiatives.