Cartier Sales Associate

Houston • USA

Saturday, January 11, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group, renowned for its commitment to diversity and inclusion. Richemont Americas strives to create a dynamic and inclusive environment that celebrates the rich diversity of its employees and clientele. The company is dedicated to fostering creativity and knowledge to deliver excellence, thereby advancing its unique community.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide exceptional customer service by creating a welcoming environment, maintaining high standards, and demonstrating solid product knowledge.
3. Adapt sales approach according to client needs and motivations, handling objections with ease.
4. Support after-sales clients in alignment with Maison values, offering recommendations for an exceptional client experience.
5. Cultivate new and existing client relationships through Maison-specific CRM initiatives, partnering with management to develop client plans.
6. Accurately capture client data for follow-up and relationship building, utilizing available tools effectively.
7. Resolve client issues and escalate concerns to management as needed.
8. Participate in in-store and offsite events and networking activities.
9. Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
10. Assist with daily set-up, breakdown, merchandising, and maintenance of displays and back-stock.
11. Participate in inventories and cycle counts to ensure a successful audit.
12. Assist with special projects such as price changes and supporting back office responsibilities.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask with precision.
6. Self-starter with a team-player approach.
7. Additional language skills are a plus.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement benefits, and access to an employee assistance program. Volunteer days off are provided to support local community initiatives.

Richemont Americas is committed to fostering an inclusive and evolving community where diversity is celebrated. The company values creativity and knowledge, empowering employees to deliver excellence and advance the unique Richemont community.