Cartier Sales Associate

Richemont Americas is a leading luxury goods company that values diversity and inclusion, fostering a community where creativity and knowledge thrive. The company is committed to reflecting the ever-changing world and celebrates the diverse backgrounds, experiences, and identities of its employees and clients.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service by creating a friendly environment and maintaining high standards.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Support after-sales clients in accordance with Maison values.
6. Cultivate client relationships through exceptional service and CRM initiatives.
7. Capture client data for follow-up and relationship building.
8. Resolve client issues and escalate as needed.
9. Participate in in-store and offsite events and networking.
10. Comply with security and operational policies and procedures.
11. Assist with daily set-up, breakdown, and maintenance of the boutique.
12. Participate in inventories and cycle counts.
13. Assist with special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Computer and internet savvy.
3. MS Office experience required, SAP knowledge preferred.
4. Additional language skills are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks.
8. Professional demeanor and brand ambassador qualities.
9. Self-starter with a team-player approach.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to the employee assistance program. Volunteer days off to support local community initiatives.

Richemont Americas fosters an inclusive and diverse workplace culture, encouraging creativity and excellence. The company is located in Honolulu, United States, and values work-life balance.