Cartier Sales Associate

Richemont Americas is a company that values diversity and inclusion, employing talent from various backgrounds to create an evolving and inclusive community. The company believes that embracing diversity leads to creativity and excellence, advancing the community uniquely associated with Richemont Americas.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service by creating a friendly environment, maintaining high standards, and demonstrating solid product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data accurately for follow-up and relationship building.
8. Resolve client issues and escalate as needed to management.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Participate in daily and annual inventories and cycle counts.
14. Assist with special projects as needed.

1. College degree preferred

1. Ability to work in a fast-paced retail environment
2. Computer and internet savvy
3. MS Office experience required, SAP knowledge preferred
4. Additional language skills are a plus
5. Excellent interpersonal and communication skills
6. Strong understanding of customer service needs and priorities
7. Attention to detail with the ability to handle multiple tasks
8. Professional demeanor and brand ambassador qualities
9. Self-starter with a team-player approach
10. Availability to work retail hours including weekends and travel for trainings and events

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas prioritizes employee wellbeing and offers a supportive work environment. The company is located in Dallas, Texas, and encourages employees to make a difference in their local communities.