Cartier Sales Associate

Chicago • USA

Friday, May 16, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that reflects the dynamic world around us. The company prides itself on empowering creativity and knowledge, ensuring that excellence is delivered through a rich tapestry of diverse backgrounds and experiences.

1. Achieve and exceed monthly sales targets as set by management.
2. Provide exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Handle objections and negotiate with ease.
5. Support after-sales clients in alignment with Maison values, acting as a referent for exceptional client experiences.
6. Stay informed on industry news and competitor activities.
7. Cultivate and manage client relationships through Maison-specific CRM initiatives.
8. Accurately capture and utilize client data for follow-up and relationship building.
9. Resolve client issues and escalate to management as necessary.
10. Participate in in-store and offsite events and networking initiatives.
11. Comply with all security and operational policies and procedures.
12. Assist in the daily setup, breakdown, and maintenance of the boutique.
13. Participate in inventories and cycle counts to ensure successful audits.
14. Assist with special projects, including price changes and back-office support.

1. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
2. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with the ability to multitask.
6. Fluency in additional languages is a plus.

2 to 5 years of previous experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Cartier, as part of Richemont, champions an inclusive and diverse culture where creativity and excellence are nurtured. The company values the unique contributions of its employees, fostering an environment where innovation and collaboration thrive. Employees are encouraged to engage in community initiatives, reflecting the brand's commitment to making a positive impact.