Cartier Sales Associate

Beverly Hills • USA

Friday, May 16, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace where creativity and excellence thrive. The brand values the unique perspectives and backgrounds of its employees, ensuring a dynamic and innovative environment.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet individual client needs and motivations.
4. Negotiate and handle client objections with ease.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional experience.
6. Cultivate and manage client relationships through exceptional service and CRM initiatives.
7. Accurately capture and utilize client data for follow-up and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking initiatives.
10. Comply with all security and operational policies and procedures.
11. Assist with boutique set-up, breakdown, and maintenance of displays.
12. Participate in inventory management and audits.
13. Assist with special projects such as price changes and back-office support.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong attention to detail and multitasking abilities.
5. Fluency in additional languages is a plus.
6. Strong understanding of customer service needs and priorities.
7. Professional demeanor and brand ambassadorship.
8. Self-starter with a team-player approach.

2 to 5 years of experience in luxury retail, service, or hospitality environments. General knowledge of timepiece movements is advantageous.

College degree preferred.

Expected salary range: $26 to $28 per hour, commission eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with paid days off.

Richemont Americas prides itself on a culture of inclusivity and diversity, celebrating the unique backgrounds and perspectives of its employees. The company fosters an environment where creativity and knowledge are empowered, driving excellence and innovation.