Cartier Regional Client Insights Assistant Manager

Coral Gables • USA

Tuesday, December 10, 2024

Cartier, a distinguished maison under the esteemed Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace where creativity and innovation thrive. The company values the unique perspectives and experiences of its employees, contributing to a dynamic and evolving community dedicated to excellence.

1. Manage and analyze client databases to extract valuable insights for e-commerce and retail channels.
2. Support the implementation and monitoring of email campaigns across South America.
3. Collaborate with departments such as commercial and marketing to build strategic client profile analyses.
4. Set and monitor client KPIs across various channels including retail and e-commerce.
5. Communicate technical data findings to non-technical stakeholders effectively.
6. Review and summarize annual client documents for regional sharing.
7. Identify high-potential clients in collaboration with the High End team.
8. Train boutiques and retail partners on data topics and visualization tools.
9. Generate monthly client metric reports focusing on segmentation, retention, and acquisition.
10. Develop reports to measure KPIs and monitor ROI of events and client performance.
11. Ensure database accuracy and manage deduplication of client accounts.
12. Build and update dashboards for performance monitoring.
13. Manage budget and support CRM programs for e-commerce clients.
14. Oversee CRM email campaign management in collaboration with external agencies.

1. Bachelor’s degree in business or a related field.
2. 3-5 years of experience in analytical roles, CRM, and email campaign management.
3. Proficiency in data visualization tools such as Looker.

1. Experience with Power BI and Looker.
2. Proficiency in Microsoft Word, PowerPoint, and Excel.
3. Strong communication skills in English and Spanish; Portuguese is a plus.
4. Detail-oriented with strong organizational and multitasking abilities.
5. Analytical skills with a business strategy focus.
6. Client-centric mindset.
7. Understanding of Salesforce tools is advantageous.
8. Willingness to travel to South America.

3-5 years in analytical, data management, CRM, and email campaign management roles.

Bachelor’s degree in business or related field.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and volunteer days off.

Richemont Americas champions a culture of inclusivity and diversity, where creativity and knowledge are nurtured to deliver excellence. The company emphasizes employee well-being and encourages community involvement through volunteer initiatives.