Cartier Operations Manager

Dallas • USA

Tuesday, April 22, 2025

Cartier, a distinguished name in the luxury fashion industry, operates under the esteemed Richemont Group, renowned for its commitment to diversity, inclusion, and excellence. As a leading employer, Cartier North America prides itself on fostering a workforce that mirrors the diversity of its clientele and communities, nurturing creativity and knowledge to achieve unparalleled success.

1. Ensure compliance with Maison policies and procedures, influencing adherence among the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement, including shipments, transfers, and consignments, ensuring quality control and stock loss prevention.
4. Manage financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
5. Oversee inventory control processes to ensure successful annual inventory.
6. Partner with boutique management to monitor and control operating costs and resource allocation.
7. Maintain Cartier standards within the boutique, including maintenance, vendor management, and technology.
8. Lead operational aspects of care service responsibilities, including client repair flow and inventory reconciliation.
9. Ensure boutique display maintenance and cleanliness, adhering to visual standards.
10. Exhibit strong communication and problem-solving skills, collaborating with various teams and departments.
11. Develop fundamental brand knowledge to convey Cartier heritage and values.
12. Remain current on industry news and competitor landscape.
13. Elevate operational excellence and ensure effective day-to-day processes.
14. Build and lead a transversal team, setting expectations for operational responsibilities.
15. Inspire and engage team members, fostering an inclusive culture.
16. Train, develop, and motivate the Operations team, facilitating idea generation and problem-solving.
17. Deliver consistent performance management feedback and coaching.
18. Serve as a talent ambassador, conducting external pipelining activities.
19. Possess a basic understanding of brand products and services, complying with security and operational procedures.

1. Bachelor’s degree in a business-related field

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel
2. SAP knowledge preferred
3. Additional language skills are a plus
4. Ability to work retail hours, including evenings and weekends
5. Excellent analytical, organizational, and interpersonal communication skills
6. Strong understanding of client service needs and priorities
7. Attention to detail with the ability to multitask
8. Collaborative approach with the ability to foster a positive work environment
9. Ability to motivate and inspire others
10. Proactive approach to business and human resource needs

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit and paid time off are included, along with volunteer time off days for community engagement.

Cartier fosters a culture of inclusivity, creativity, and excellence, where employees are encouraged to embrace diversity and contribute to the brand's legacy of luxury and innovation. The workplace environment is dynamic and collaborative, promoting professional growth and a sense of belonging.