Cartier Operations Manager

Costa Mesa • USA

Tuesday, April 8, 2025

Cartier, a distinguished name in luxury, operates under the esteemed Richemont group, renowned for its commitment to excellence and innovation. As a leader in the luxury goods sector, Cartier is dedicated to fostering a diverse and inclusive workplace that reflects the varied backgrounds and experiences of its clientele and communities.

1. Ensure compliance with all Maison policies and procedures within the boutique, leading and influencing adherence among the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement in and out of the boutique, ensuring quality control and preventing stock losses.
4. Manage financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
5. Oversee inventory control processes, ensuring successful annual inventory.
6. Partner with boutique management to monitor and control operating costs and resource allocation.
7. Maintain Cartier standards within the boutique, including maintenance, vendor management, and technology.
8. Oversee boutique supply inventory and implement Lean/5S strategies for optimal storage organization.
9. Lead boutique audits and implement action plans with management.
10. Ensure proper visual standards and product maintenance within the boutique.
11. Exhibit strong communication and problem-solving skills, partnering with various teams as needed.
12. Collaborate on new operational tools and rollouts, driving adoption and providing training.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Remain current on industry news and competitor landscape.
15. Elevate operational excellence and ensure effective day-to-day processes.
16. Build and lead a transversal team, setting expectations and fostering a positive culture.
17. Train, develop, and motivate the Operations team, providing ongoing coaching and feedback.
18. Serve as a talent ambassador, conducting external pipelining activities.
19. Possess a basic understanding and knowledge of the brand and products, ensuring compliance with security and operational procedures.

1. Bachelor’s degree in a business-related field

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel
2. Knowledge of SAP preferred
3. Additional language skills are a plus
4. Ability to work retail hours, including evenings and weekends
5. Strong analytical, organizational, and interpersonal communication skills
6. Understanding of client service needs and priorities
7. Attention to detail with the ability to multitask
8. Collaborative approach with the ability to foster a positive work environment
9. Ability to motivate and inspire others

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field

Expected salary range: $110,000 to $120,000. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also included.

Cartier is committed to crafting the future by embracing diversity and inclusion, fostering a culture of creativity and excellence. The company encourages a collaborative and inclusive environment where employees are empowered to contribute to the brand's legacy of luxury and innovation.