Cartier Operations Coordinator

Santa Clara • USA

Wednesday, April 2, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic work environment that values diversity and inclusion. The brand is committed to fostering a workforce that reflects the rich diversity of its clientele and communities, ensuring a unified and exceptional client experience across North America.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among the team.
2. Coordinate opening and closing procedures efficiently.
3. Manage product movement in and out of the boutique, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and proper handling of products, particularly high-value creations, and follow appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of daily transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure efficient operations and seamless client experience.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts and stock movements, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including maintenance, vendor management, and technology.
9. Partner with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and monthly inventory reconciliation.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily setup and breakdown of the boutique for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred
2. Additional language skills are a plus

1. Excellent computer skills and use of technology
2. Proficiency in MS Office; SAP knowledge preferred
3. Ability to work retail hours, including weekends, and travel for training
4. Strong analytical, organizational, and interpersonal communication skills
5. Understanding of client service needs and priorities
6. Attention to detail with ability to multitask accurately
7. Collaborative approach with a positive attitude
8. Intellectual curiosity and passion for learning

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred

Expected hourly rate: $26 - $30. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, employee assistance program, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also offered.

Cartier fosters a culture of inclusivity and collaboration, where diversity is celebrated and innovation thrives. The brand emphasizes a supportive and engaging work environment, encouraging employees to contribute to community initiatives and professional growth. At Cartier, the future is crafted with care and precision.