Cartier Operations Coordinator

New York City • USA

Wednesday, May 21, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and experiences of its employees. This dedication to diversity and inclusion fuels creativity and innovation, ensuring the delivery of exceptional products and services.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance across the team.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement in and out of the boutique, including shipments, transfers, and consignments, while maintaining quality control.
4. Demonstrate excellent care and handling of products, particularly high-value items, following appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experience.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including maintenance and vendor management.
9. Manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and collaborate with management to implement action plans.
12. Participate in daily boutique setup and breakdown as needed.
13. Exhibit strong communication and problem-solving skills, collaborating effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Ability to work retail hours, including weekends, and travel for training as needed.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Understanding of client service needs and priorities.
5. Attention to detail with the ability to handle multiple tasks simultaneously.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $25 to $28 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community initiatives with volunteer days off.

Richemont Americas fosters a dynamic and inclusive workplace culture that values diversity and encourages creativity. The company is committed to the well-being of its employees, offering a supportive environment where individuals can thrive and contribute to the community.