Cartier Operations Coordinator

Richemont Americas is a leading luxury goods company that values diversity and inclusion. The company employs talent from various backgrounds to build an inclusive community that celebrates the diversity of its colleagues and clients. Richemont Americas is committed to fostering creativity and knowledge to deliver excellence.

1. Ensure understanding and execution of all Maison policies and procedures within the boutique.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement in and out of the boutique, maintaining quality control.
4. Demonstrate excellent care and proper product handling.
5. Monitor financial aspects of boutique sales and ensure timely submission of transactions.
6. Support transactional flows to ensure efficient business operations.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Uphold Cartier standards within the boutique environment.
9. Manage boutique supply inventory and support Lean/5S strategies.
10. Assist with care service responsibilities as needed.
11. Support boutique audits and implement action plans.
12. Participate in daily set up and break down of the boutique.
13. Exhibit strong communication and problem-solving skills.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.
16. Develop fundamental brand knowledge to convey Cartier heritage and values.
17. Remain current on industry news and competition.
18. Share and collaborate on operational best practices.
19. Contribute to a positive and productive boutique environment.
20. Elevate operational excellence and ensure effective day-to-day processes.
21. Be open to taking on transversal duties to support the broader team.
22. Demonstrate Cartier competencies and foster transparency with colleagues.
23. Embrace and integrate diverse perspectives.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Ability to work retail hours, including weekends.
4. Ability to work in a fast-paced, evolving environment.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Strong attention to detail with the ability to handle multiple tasks simultaneously.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $20 to $25.34 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement benefit, access to employee assistance program, and volunteer days off.

The company is located in New York and emphasizes a dynamic and collaborative work environment. Richemont Americas values diversity and inclusion, fostering a community that celebrates the diversity of its colleagues and clients.